Terms of Service
Last updated: January 1, 2025 · Snapect is a Florida corporation.
1. Acceptance of Terms
By creating an account or placing an order on Snapect, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
2. Client Terms
Clients submit orders for field inspection and photography services. All orders are binding upon submission. Orders cannot be modified after submission — please verify the address and service selection before paying. Cancellations are permitted before an agent accepts an order. Once an agent accepts, cancellations may incur a fee of up to 50% of the order total.
3. No Substitutions or Changes to Orders
Field agents carry out orders exactly as submitted. Clients may not request changes, additional shots, or substitutions after an order is placed. If additional services are needed, a new order must be submitted.
4. Photo Review & Delivery
Field agents send their photos to Snapect by email. Snapect administrators review them before an order is marked complete, and the photos are then sent to the client's registered email address. Clients are responsible for keeping their own copies of the photos they receive.
5. Payment Terms
All orders must be paid in full at the time of submission via Whop or Snapect wallet balance. Prices displayed are final. Rush fees are non-refundable. Snapect does not issue cash refunds — see our Refund Policy for how quality issues are resolved via reshoot or wallet credit. If you believe an order was not completed correctly, open a dispute from your order page within 5 business days.
6. Agent Terms
Field agents are independent contractors, not employees of Snapect. Agents must (a) respond to order offers within 3 hours during 9 AM–6 PM local time, (b) complete accepted orders within the turnaround window shown on the order, and (c) maintain professional quality standards. Snapect reserves the right to terminate agent access for poor performance, missed deadlines, or quality issues.
7. Agent Signup
Creating an agent account on Snapect is completely free — there is no application or signup fee. Account creation does not guarantee continued access; Snapect may suspend or terminate agent accounts for poor performance, missed deadlines, or quality issues as described in Section 6.
8. Agent Grade & Rotation
When multiple agents serve the same ZIP code, a rotating system is used, with higher-graded agents receiving priority access to orders. Grades are calculated based on completion rate, on-time performance, and photo quality scores.
9. Payments to Agents
Agent compensation is released through the payout method the agent selected (Cash App, Venmo, or Zelle) once an agent's photos have been received and the order is marked complete by Snapect — paid out daily on a per-job basis, not on a weekly or monthly cycle.
10. Prohibited Use
Users may not use Snapect to order inspections of properties they do not have authorization to photograph, to harass or surveil individuals, or to violate any applicable local, state, or federal laws. Snapect reserves the right to cancel any order it deems suspicious and to cooperate with law enforcement requests.
11. Limitation of Liability
Snapect is not liable for: inaccurate addresses provided by clients, inability to access a property, weather or environmental conditions preventing completion, or any indirect, incidental, or consequential damages. Maximum liability is limited to the amount paid for the specific order in question.
12. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Sarasota County, Florida.
13. Changes to Terms
Snapect reserves the right to update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.